Original topic:

My device isnt on my account

(Topic created: yesterday)
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curiouspa
Constellation
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How can i get my device back on my samsumg account
3 Replies
meself
Honored Contributor
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Just need to sign on with correct account
BrĆ¼ZZi
Supernova
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A Series & Other Mobile

 

Do a device registration again (if needed):

https://www.samsung.com/us/support/register/

realaud
Honored Contributor
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A Series & Other Mobile

It only matters if it's in your account for warranty and recall purposes.  If it appears in the Find function, you're good. If it bothers you that it doesn't show in your account, you can do as @BrĆ¼ZZi suggested and just re-register it.

 

If you go to your phone settings and tap your Samsung account and tap "devices", does it show? All my devices show, even one that says it's inactive (but I use it every day), yet one I haven't even turned on  in a year is listed as active.  Go figure.  I'm not concerned as only one item is under warranty and the others appear in find my device. While you are in that setting, also tap on "registered devices" to see if it's registered.  I find that there is a discrepancy between what shows as registered in my account on the web and in my account on the phone.

 

Screenshot_20241224_143423_Samsung account.jpgScreenshot_20241224_143444_Samsung account.jpg

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