JUMP TO SOLUTION Solved

Original topic:

My new galaxy a14 camera says unsupported file, if you try to open any jpg

(Topic created: 12-26-2023 03:16 PM)
2117 Views
youSmoouche
Constellation
Options
A Series & Other Mobile
Just picked up a galaxy a14 5g and the camera app (when opening any photo just taken or screenshot) says, "unsupported format".
Any help would be greatly appreciatedn thanks

1 Solution


Accepted Solutions
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
A Series & Other Mobile

Hello, welcome to the Community, and thanks for reaching out about this. I can understand the inconvenience and confusion with the Camera app not displaying the files it is taking or screenshots. First, what file type(s) are these pictures and screenshots? Checking what @MikenSam suggested would be a good start.

If that does not help, try clearing the app cache and data for the Camera app. This guide will walk you through it: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If that does not resolve the behavior, it is possibly a third-party application that is the root cause. You can find out using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists under Safe Mode, it may be time to try a factory reset. Follow this guide carefully, and back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

View solution in context

0 Likes
Reply
2 Replies
MikenSam
Cosmic Ray
Options
A Series & Other Mobile
That's crazy never heard of that before but try changing the format of how it saves your pictures it's in the camera app that might work
0 Likes
Reply
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
A Series & Other Mobile

Hello, welcome to the Community, and thanks for reaching out about this. I can understand the inconvenience and confusion with the Camera app not displaying the files it is taking or screenshots. First, what file type(s) are these pictures and screenshots? Checking what @MikenSam suggested would be a good start.

If that does not help, try clearing the app cache and data for the Camera app. This guide will walk you through it: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If that does not resolve the behavior, it is possibly a third-party application that is the root cause. You can find out using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists under Safe Mode, it may be time to try a factory reset. Follow this guide carefully, and back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

0 Likes
Reply