ADVorlando
Constellation
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Tuesday in
A Series & Other Mobile
A ll my photos and videos are now HEIC or HEVC files and not jpegs or mp4s. Why has this happened. I use my pics in videos from my phone all the time, but now that this has happened my computer won't recognize them. I would like for my photos, taken by me from a phone I purchased to be in standard formats like jpeg, mp3, mp4, and such.
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GaryB82
Legendary Samsung Care Ambassador
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Tuesday in
A Series & Other Mobile
You need to open the camera settings Scroll down to Advanced picture settings and toggle off high efficiency pictures and all future picture will be in jpeg
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270
Red Giant
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Tuesday in
A Series & Other Mobile
Camera settings > Advanced Picture Options > Turn off "High Efficiency Pictures".
![](/skins/images/200D0B32A56541003235058754E4DCCF/responsive_peak/images/icon_anonymous_message.png)
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