cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
search icon

Original topic:

Photo format

(Topic created: yesterday)
72 Views
ADVorlando
Constellation
Options

yesterday in 

A Series & Other Mobile
A ll my photos and videos are now HEIC or HEVC files and not jpegs or mp4s. Why has this happened. I use my pics in videos from my phone all the time, but now that this has happened my computer won't recognize them. I would like for my photos, taken by me from a phone I purchased to be in standard formats like jpeg, mp3, mp4, and such. 
2 Replies
GaryB82
Legendary Samsung Care Ambassador
Options

yesterday in 

A Series & Other Mobile
You need to open the camera settings Scroll down to Advanced picture settings and toggle off high efficiency pictures and all future picture will be in jpeg
1725425563873_1725425563863_0.jpg


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


0 Likes
270
Red Giant
Options

yesterday in 

A Series & Other Mobile
Camera settings > Advanced Picture Options > Turn off "High Efficiency Pictures".
0 Likes