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‎07-23-2017 08:59 PM in
A Series & Other MobileI'm a new and proud owner of a Samsung Galaxy j7 Prime and I've only had this phone for about a month-and-a-half now and as today of July 23rd 2017 my back button and my menu button have both stopped working and they are not even lit up if anybody can help me please let me know.
Solved! Go to Solution.
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‎11-22-2018 09:42 PM in
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‎07-30-2018 01:34 AM in
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‎11-10-2017 12:05 PM (Last edited ‎11-14-2017 06:24 AM by SamsungViv ) in
A Series & Other MobileSamsung is the Best Company in this mobile worl but we dont need any problem in ours new phone i have j7 prime 16 gb but back and multi task button not work Sir i need your help Sir plzz My phone is under in warranty but samsung care mans says in your phone liquid problem Sir plz help me @
*************@gmail.com
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‎11-14-2017 06:25 AM in
A Series & Other MobileWere you able to try any of the troubleshooting mentioned above? 🙂
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎01-15-2018 10:26 AM in
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‎01-17-2018 12:46 AM (Last edited ‎01-17-2018 12:47 AM ) in
A Series & Other MobileLeft button touch is less sensitivity, not working through tempered glass.
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‎03-04-2018 11:45 PM in
A Series & Other Mobileposibal or not back home buttan change connaction waire
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‎03-04-2018 11:48 PM in
A Series & Other Mobilesir please help me home battan back buttan how to sallv
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‎03-08-2018 12:16 AM in
A Series & Other MobileDo a factory reset to clear the remnants left over from the update. Then power on and it should work like factory new.
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‎03-04-2020 11:10 AM in
A Series & Other Mobile![](/skins/images/AE4CF7AED4B1D2E39DD5261928B7E741/responsive_peak/images/icon_anonymous_message.png)