Need help. July of 2024. I purchased two Samsung themes from the Samsung store app. On my Samsung galaxy A53 5G. At the time I m purchased with debit and through wifi connection in my home. I downloaded and used these themes. Then the phone was not n us3d for while. Got it back and luckily remembered my Samsung email and password. Which I'm still using on it. Even though I can't access the email on yahoo. Over forgot password. But I still ise.it to log in on Samsung store etc. When I first got the phone back I remembered my Samsung account and logged in and seen my two themes. One an Army static theme and a wvu theme. I never touched them. But I completely reset my phone. And logged back in to Samsung account. Store etc. And now it says I have to purchase themes. There no where to be found. No receipts in my account, no themes nothing. I emailed Samsung galaxy store everything. And after a few times emailing and showing my recipts I can still see that where it shows when you purchased from Samsung store. You get like one points for each purchase. That's all I had. Showed Samsung and after few emails. Now when I try it's all sudden an error I can't Reach them now. Someone. Anyone can you please help me get these back. I know it's probably nothing to people. Some say re purchase them. These two have a sentimental thing with me. Please Help Me. Please Email me at my secondary email. <hidden> if you can help. I would Greatly appreciate it. Please. Thank you.
