Rooted A13 upon completion of repair

[baleys]

Why is it that I sent my phone to be repaired and it comes back to me rooted????? A13

[NEEMAN_ZACCAI]

Why was it being repaired? And was it new or Refurbished when you bought it? You could have received a refurbished replacement.

[DarkPhox]

That sounds highly suspicious and in my opinion I would be weary of using the device

[Buckeyeman50]

I would definitely be sending it back.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your device showing it's rooted up receiving the device back from repairs and I would be happy to look into this further for you. Can you please provide me with your ticket number in a private message: https://bit.ly/3fbRevo