S20 Transfer Data

[userHHW76jXVJW]

My s20+ broke. Screen is on but touch does not take. I got another S20+. Transfered the sim card. But how do I get old data from that phone to the new? I don't seem to have access to that phone's data? Nor the transfer data app.

I assume it is all there because it's in that phone's hard drive,  right? It only had 1 removable card and i assume it was the SIM card.

Thanks.

[KnightRiderRalph]

If you have access to a PC or laptop and you're able to unlock the older phone you can copy and paste the files from the older device to the new one that way with the USB cable. 

[userHHW76jXVJW]

the phone does not appear on my pc when I connect it.

[KnightRiderRalph]

You have to unlock the phone first for it to come up. Are you able to do that despite the screen not working. Did you use face unlock as a way to unlock it?

[userHHW76jXVJW]

I never set any locking on it. I would just plug it in and it would come up.

There is no way to do anything with touch-screen.  I can't even turn it off.

[KnightRiderRalph]

Oh so normally you would just swipe the screen and it will "unlock" without a password or pin or anything?

[userHHW76jXVJW]

yes