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Phone screen is black, how to recover data?

(Topic created: 03-10-2024 09:23 PM)
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Jo3kerR
Constellation
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A Series & Other Mobile

My Samsung Galaxy F62 SM-E625F display is not working, it's all black. But I can hear the alarm, so it means the phone is working. How do I recover data from this?

I cannot use the screenshot trick, as it doesn't show up automatically in my PC, I need to first open the lock and allow transfer of files. I can try using download mode, but I don't know the key combinations.

Any help is appreciated. Thanks!

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VerbumVeritum
Legendary Samsung Care Ambassador
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A Series & Other Mobile
This is the US Samsung Community, so unfortunately very few people here will be able to help. Your local Samsung Community should be able to provide the most reliable information about how to transfer your data, or direct you to a Samsung authorized service center nearby that can offer guidance. Follow the link below and select your region.

https://www.samsung.com/locationsite/

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VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
This is the US Samsung Community, so unfortunately very few people here will be able to help. Your local Samsung Community should be able to provide the most reliable information about how to transfer your data, or direct you to a Samsung authorized service center nearby that can offer guidance. Follow the link below and select your region.

https://www.samsung.com/locationsite/