Original topic:

Safe Mode

(Topic created: yesterday)
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Members_hPS9tlG
Asteroid
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I have the Galaxy A14 5G Android 13.  Many time when I power off the phone goes into the "safe mode" without me doing anything.  I have no idea what safe mode is and I do NOT want it to go to safe mode.  Can someone help this old Luddite with this?  Thank you.  

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BunnyPad
Cosmic Ray
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Try going into settings > "software update" > "check for updates"

I, too, have a Galaxy A14 5G, but mine runs Android 14, and I don't experience the "safe mode" issue.
Also, "safe mode" just shuts off any app you've downloaded, and usually sets the phone into airplane mode.
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Members_hPS9tlG
Asteroid
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I have updated as you suggested - thank you

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BunnyPad
Cosmic Ray
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You're very welcome.
KINGyoung3601418
Constellation
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Yes
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LongHiker
Legendary Samsung Care Ambassador
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@Members_hPS9tlG It sounds like you are holding down the volume down button while booting the phone. This boots it into safe mode. 

https://www.samsung.com/us/support/answer/ANS00062983/

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