JUMP TO SOLUTION Solved

Original topic:

Samsung Galaxy A13 overheated, melted charging port and warped phone?

(Topic created: 03-03-2024 02:01 PM)
754 Views
Ernie227
Constellation
Options
A Series & Other Mobile

Has anyone had an issue with the Samsung Galaxy A13 overheating while charging and melting the charging port?  

My son’s phone (only year old phone) overheated while charging.  The charging port was hot to the touch, and some of the plastic on his case and phone has been warped.  The charging port was damaged due to the overheating.  

Is this a common issue with this kind of phone?  This is our first Samsung product.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for reaching out, and I can see how this would be cause for concern.

I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for reaching out, and I can see how this would be cause for concern.

I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.