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09-06-2024 01:48 PM (Last edited 09-07-2024 10:05 AM ) in
A Series & Other MobileHi,
We have a brand new Samsung Galaxy A15 5G. when I turn ON/OFF Airplane mode off, that's where we see the prohibited sign :prohibited: instead of the signal strength bar of my phone service provider when airplane mode is OFF. I have to restart the phone to active the mobile sim card.
please help. or I have to return the phone.
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09-09-2024 09:24 AM in
A Series & Other MobileThe same sim card did not have any issue with other phone. I just switch the SIM card from other provider. the issue is resolved.
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09-06-2024 03:38 PM in
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09-07-2024 09:40 AM in
A Series & Other Mobileit seems you use your phone differently. I don't to receive anything and including whatsapp messages and give the impression that I am available and show double :heavy_check_mark::heavy_check_mark:.
Besides, you did not get the point. You should be able to turn ON/OFF airplane mode and your phone should work and the SIM card should get activated.
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09-07-2024 09:58 AM in
A Series & Other MobileI got the point. Yes, you should be able to turn airplane mode on and off with no negative effects on connectivity. I merely asked why you turn on airplane mode at night when, if you don't want anything to come through, that's what do not disturb is for. Believe it or not, some people do not know do not disturb exists and I have no way of knowing whether or not you are one of those people. Nothing will come through that you don't specifically allow. Of course, you have to set the parameters, which is easy enough to do in your dnd settings.
In any case, you should contact your carrier, as it could actually be a SIM error. You can also put in an error report with Samsung by using the support tab on the members app or through device care/diagnostics/feedback
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09-06-2024 04:06 PM in
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09-07-2024 09:45 AM in
A Series & Other Mobileyou gotta learn then. When you turn ON/OFF airplane mode, it turns OFF RF (Radio frequency) transmission and reception. You should not respond if you don't know the answer.
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09-07-2024 03:58 PM in
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09-09-2024 09:24 AM in
A Series & Other MobileThe same sim card did not have any issue with other phone. I just switch the SIM card from other provider. the issue is resolved.