Showing new phone that is broke

[waffle5342]

This is our new phone that broke. 

[RichardBernardHolden]

What broke on it?

[waffle5342]

Software issue.

[RichardBernardHolden]

Is it maybe the camera thats the problem?

[waffle5342]

It was the whole phone that broke.

[RichardBernardHolden]

Might've been a software bug then

[waffle5342]

We can't get it to work again

[RichardBernardHolden]

Maybe try factory resetting it if you can?

[waffle5342]

Does the phone have to be on to access it?

[RichardBernardHolden]

I believe so