Solved: Sluggish touchscreen---Galaxy A13 - Samsung Community

ddarn29 · ‎06-22-2022

Does anyone else have problems with the display? Sometimes I have to tap on something multiple times to select it to get the phone to confirm my selection.

Samsung_Moderator · ‎06-23-2022

Hello, thank you for your feedback. I understand your concerns and I am here to help. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. Here is some troubleshooting steps to assist you with getting the touchscreen working https://www.samsung.com/us/support/troubleshooting/TSG01213974/. If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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m15h3113 · ‎06-22-2022

I have the same problem with my galaxy a12 and it seems like my screen wants to go off sometimes

Samsung_Moderator · ‎06-23-2022

Hello, thank you for your feedback. I understand your concerns and I am here to help. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. Here is some troubleshooting steps to assist you with getting the touchscreen working https://www.samsung.com/us/support/troubleshooting/TSG01213974/. If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Original topic:

Sluggish touchscreen---Galaxy A13

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