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Original topic:

Someone is trying to shutdown my phone

(Topic created: 11-02-2021 11:03 AM)
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mcsmithy
Constellation
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A Series & Other Mobile

Someone is trying to shutdown my phone

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SamsungRei
Community Manager
Community Manager
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A Series & Other Mobile

Thank you for reaching out. I certainly understand your concern. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

It is also recommended that you change your account passwords.



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