Original topic:

Unable to download samsung apps in my old grand prime 4g handset

(Topic created: 05-15-2023 05:50 AM)
A Series & Other Mobile

Hello Everyone I have an old Samsung Grand Prime 4G handset, and I'm experiencing some difficulties in downloading Samsung apps from the app store. Whenever I try to download an app, it either gets stuck in the download process or shows an error message. I've tried clearing cache and data, as well as restarting the phone, but the issue persists. Has anyone else encountered a similar problem with their Samsung device? If so, could you please share any potential solutions or troubleshooting steps that I can try to resolve this issue?

Any assistance would be greatly appreciated. Thank you

2 Replies
A Series & Other Mobile

Hello! I understand the frustration you're facing with downloading Samsung apps on your Samsung Grand Prime 4G handset. Here are some potential solutions and troubleshooting steps you can try:

  1. Check Internet Connection: Ensure that your phone has a stable and reliable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists on both networks. You can also try connecting to a different Wi-Fi network to rule out any network-related problems.

  2. Clear App Store Cache and Data: Go to the Settings of your device, then navigate to the "Apps" or "Application Manager" section. Find the app store app (e.g., Google Play Store or Samsung Galaxy Apps) and tap on it. From there, you can clear the cache and data of the app. Restart your phone and try downloading the apps again.

  3. Check Storage Space: Ensure that you have sufficient storage space on your device. Go to Settings, then Storage or Storage and USB, and check the available space. If your storage is almost full, try deleting unnecessary files or moving them to an external storage device to free up space for app downloads.

  4. Disable VPN or Proxy: If you are using a VPN or a proxy server, try disabling it temporarily. Sometimes, these network configurations can interfere with app downloads. Once disabled, attempt to download the apps again.

  5. Reset App Preferences: In the device settings, go to the "Apps" or "Application Manager" section, and tap on the three-dot menu or "More" option. Select "Reset app preferences" and confirm the action. This will reset the default preferences for all apps, including the app store, which may resolve any conflicting settings.

  6. Update Software: Ensure that your device's software is up to date. Go to Settings, then Software Update, and check for any available updates. Install any pending updates and restart your device. Outdated software can sometimes cause issues with app downloads.

  7. Factory Reset: If all else fails, you can consider performing a factory reset on your device. However, keep in mind that this will erase all data on your phone, so make sure to back up your important files and contacts before proceeding. After the reset, set up your device again and try downloading the apps.

If the issue persists even after trying these troubleshooting steps, it's recommended to contact Samsung support or visit an authorized service center for further assistance. They can provide more specific guidance based on the model of your device and help resolve the issue.

I hope one of these solutions helps you resolve the problem with downloading Samsung apps on your Samsung Grand Prime 4G handset!

A Series & Other Mobile
The grand prime is running Android 5 lollipop. Possibly the apps that are updating are to advanced for :lollipop:.