WiFi calling still not working as I think it should. I have the phone on airplane with mobile data off and minutes are still being deducted when I use WiFi calling at home. Tracfone, when I can get someone, has been no help. I was on a chat the other day for almost an hour and all the sudden got disconnected. I had give the person a contact number in case we were disconnected, but never go a call back. I appear to have no issues when texting as not texts are being deducted when texting at home. Hoping someone on here has a solution, Tracfone sure does not!
I don't understand why they could not tell me that and then what would be the sense in using WiFi calling. I would like to see where on the website that is.
The point of wifi calling in a situation like that would be in case there was a weak cell signal, your calls still go through. On a pre-paid plan they are going to get the funds from you one way or another. If they did not deduct the wifi minutes, there would be nothing to stop people from buying the minumum amount of minutes and only using wifi calling.
"Normally, your phone uses data to send and receive calls and texts. But when you turn on Wi-Fi calling, your phone uses Wi-Fi to do it instead; think of it as a backup plan in case your cell service is slow." I think a statement that can easily be misunderstood. This comes from a Tracfone blog link. Very evident that their customer service people are not properly trained/informed on the subject of WiFi Calling! When on a chat call, the agent kept trying to find out why I was deducted minutes and even restored minuted to my account. One thing that is a positive, on WiFi calling texts that I make are not deducted.
As @siegfre stated, Tracfone deducts wi-fi minutes from your plan. Which makes sense to me, since a pre-paid plan would have no other way to get funds from a subscriber who only buys the minimum amount of minutes and then stays connected to wi-fi. I would think it would be the same on *any* pre-paid service. Post-paid works differently. On plans that have a limited plan, one can save their minutes by being on wi-fi calling, as they are paying the same monthly amount regardless.
