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â06-25-2019 10:36 AM in
A Series & Other Mobilei bought an used samsung galaxy grand prime phone and tried to factory reset it and when did it came up to screen saying this devvce has been reset to another account but only problem is i dont know the past owners account info so how do i get past that to get my phone to work
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â06-26-2019 02:03 PM in
A Series & Other MobileHey there!
Thank you so much for reaching for assistance with your concerns. I will be more than happy to provide you with the steps needed to assist you.
Can you please send me a private message here with the below information? http://bit.ly/2GH8URL
(15) Digit IMEI Number:
Model code:
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â06-26-2019 02:03 PM in
A Series & Other MobileHey there!
Thank you so much for reaching for assistance with your concerns. I will be more than happy to provide you with the steps needed to assist you.
Can you please send me a private message here with the below information? http://bit.ly/2GH8URL
(15) Digit IMEI Number:
Model code:
Be sure to click " â Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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â07-05-2019 10:45 AM in
A Series & Other MobileWould it be possible for you to assist me with a galaxy j7 also? My kids change phones like they do clothes lol so when I dropped mine I hunted down one of their old ones but nobody seems to remember the google email and password used to set the phone up and I just dont have the money to purchase a new phone right now. Please help me if possible!
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â07-05-2019 11:06 AM in
A Series & Other MobileThank you so much for reaching for assistance with your concerns. I will be more than happy to provide you with the steps needed to assist you.
Can you please send me a private message here with the below information? http://bit.ly/2JH2rq2
(15) Digit IMEI Number:
Model code:
Be sure to click " â Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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â05-12-2020 01:40 PM in
A Series & Other MobileMy stepfather has a Samsung Galaxy Sky that he was no longer using and is giving to my husband to use bc his cell phone broke, since my stepfather hadn't erased any of the information on it I did a hard reset on it not knowing he had no idea what the password too the Google account/email was. He never used it and therefore couldn't remember what it wasc and stupidly the recovery phone number was setup as that current cell phone number which he no longer has and no recovery email was ever set up..... So needless to say, we are completely locked out of the phone bc of the Google FRP becoming activated when the hard reset was done. Is there anyway that you can please please help us bypass the Google FRP lock??
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â11-26-2020 02:38 PM in
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â09-16-2019 11:04 PM in
A Series & Other Mobilehi , i have the same issue. I bought a used samsung s7 edge yesturday, i have tried to set it up but at the end it says " this device was reset. to continue, sign in with a google account that was previously synced on this device." I do not know the details of the previous owner or the information to provide for it to work, i have tried few diffrent techniques of how i can bypass that step but nothing helped. i am stuck and need help please
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â07-05-2019 11:03 AM in
A Series & Other MobileHello could you also assist me. Im locked out of my tablet
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â06-02-2021 07:28 PM in
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â06-03-2021 10:19 AM in
A Series & Other MobileI understand how frustrating this is. This article will provide more information on the Google FRP lock and the available steps to be able to access the device. https://www.samsung.com/us/support/answer/ANS00083965/
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