"Organization installed a certificate authority in your work profile" notification?

[Spitfire2022]

Can anyone tell me what this is? It is on my drop down as a banner message just under the clock display and when I look at it this bubble pops up with the msg and the only option to clear it is to hit the OK button. Thanks

[VerbumVeritum]

Do you own your device, or is it a work phone?

[Spitfire2022]

Personal device, I don't wotk

[VerbumVeritum · Accepted solution]

Try going to Settings>Security and privacy>Other security settings>Device admin apps to see if anything is toggle on there. In that same >Other security settings menu, you can also check User certificates and clear something that doesn't look right. Be careful not to disable something you use. Additionally... If a factory reset doesn't solve the problem after looking where I suggested, I would take your phone to your mobile carrier and have them see what this could be.

[Spitfire2022]

Thank you! I will try your suggestions.

[VerbumVeritum]

Please update if you find out what is it!

[Spitfire2022]

I'm ready to trash this phone. It started shutting down and rebooting on it own, my screen would go dark and no buttons worked. Then it would come back on at anytime rebooted. I'm really done! Thanks for you help.

[VerbumVeritum]

Take this into your mobile carrier and have them take a look at it. It is possible someone is controlling your device. 

[Spitfire2022]

I will take it and hear what they have to say but I'm sure I'll end up having to buy myself a new phone. As if any of this has been my fault!

[Spitfire2022]

I figured it out! It was Total/AV. I removed the Certificate and then restarted the phone and the banner on Quick Access is gone. Thanks for your help!