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screen shot button gone and holding down volume and power does not work to take screen shot

(Topic created: a month ago)
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Members_dOXPemv
Constellation
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A Series & Other Mobile

I did the update which was great except I cannot take a screen shot now.  The button is gone.  Holding volume and power buttons, even quickly, does not work to take a screen shot. Neither does swiping the screen work.  I thought I saw a solution on my phone, but either that is gone or it is in a certain app and I don't know which one.

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Members_dOXPemv
Constellation
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A Series & Other Mobile

Thank you.  That had not worked, but I saw someone post something about Accessibility.  I don't know what I just toggled off or on, but the suggestion you just gave is working.

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LongHiker
Legendary Samsung Care Ambassador
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@Members_dOXPemv To take a screenshot don't "hold" the buttons. You click volume down and the side button at the same time. 

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Members_dOXPemv
Constellation
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A Series & Other Mobile

Thank you.  That had not worked, but I saw someone post something about Accessibility.  I don't know what I just toggled off or on, but the suggestion you just gave is working.

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CandyceB
Constellation
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A Series & Other Mobile
Try pushing volume down and power buttons simultaneously for 1-2 seconds, release, and quickly repeat (almost like a "double click"). Hope this helps!
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If you swipe down from the top twice there should be a button to take o screen shot that you can toggle to take a pic.