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Original topic:

Book 3 ultra went downhill

(Topic created: 09-13-2023 12:14 AM)
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DourRuffian
Astronaut
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Computers
The Book 3 ultra was an amazing laptop. Only for about a week and a half. One day I informed of a new update so u updated it and ever since then it went down hill. Battery life went from like 7 hours to only 2. The draining is insane now. I can't turn the fans off because the f11 key won't work anymore. Lagging and random resets. I just factory reset it to fix it and it's still the same. Should I return it and ask for a new 1? This is supposed to be a power house but only downloading Brave. Steam. Discord. Photoshop And phasmophobia make this thing just suck. Seriously what happened to my laptop. I had this for 1 month and it went from 10/10 to 2/10 in 4 weeks.
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Samsung_Moderator
Community Manager
Community Manager
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Hello! Thank you for reaching out! Since you did just purchase it and should still be within the return window, I would recommend taking this back for an exchange as soon as you can. 

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DourRuffian
Astronaut
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Also it's not charging anymore.
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Jess04
Sun
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Could be a software bug. I'd exchange it if you're still able to. Otherwise use manufacturer warranty.
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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! Since you did just purchase it and should still be within the return window, I would recommend taking this back for an exchange as soon as you can.