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Original topic:

Book4 Edge Fingerprint Reader not functioning after update

(Topic created: Monday)
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userP0U8qRYJjE
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Computers

My Galaxy Book4 Edge updated its Bios this morning and now my fingerprint reader isn't functioning properly. I was prompted to change my PIN after BIOS update and did so, I then went to change my Hello start up to simply use my fingerprint to log in and it said I hadn't set it up yet although I had been using it since the day I got computer. I proceeded to set it up and went through all the steps, but every single time I did it would never complete and stated an error had occurred. 

Any input on trying to get this straight would be great. 

Thanks

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Samsung_Moderator
Community Manager
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Hello@userP0U8qRYJjE! Thank you for reaching out! I would recommend a complete restart on the pc and then try seeing if the setup works after. Please let me know!

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello@userP0U8qRYJjE! Thank you for reaching out! I would recommend a complete restart on the pc and then try seeing if the setup works after. Please let me know!

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userP0U8qRYJjE
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That did it. Appreciate the help.
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