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We’re trying to print to an HP 8139e printer from our Galaxy Chromebook 2. When the default number of copies in the printer’s settings is set... View Post 
ACABThomas
Thanks Charles. Are you saying that you also recreated this issue, or just summarizing my issue? I d... View Post |
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Hello, Since around the last month, I found an issue in my Galaxy Book 4 Pro 360: bluetooth keeps disabling itself. When it happens, I log in as... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! This may be an issue with authorization if you are enabling it, a... View Post |
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Is there any way I can make the RTX 4070 the default graphics card instead of the internal GPU similar to what one can do to a lenovo unit? I am... View Post
Samsung_Moderator
After looking into this further from what I'm seeing is that while you may be using the integrated g... View Post |
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As the fingerprint reader on my notebook doesn't work very well, I'm often prompted to enter my PIN after about three failures. Is there a... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this would be useful, but this is a safety feature that... View Post |
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Hello, My new employer requires screen recordings mostly from YouTube. I started screen recording from my Galaxy S23 FE and have... View Post
Samsung_Moderator
Hello! Thank you for reaching out! From my research you should be fine to record 4k videos, it would... View Post |
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I have recently bought a Galaxy Book4 Pro (Core Ultra7, 32GB, Arc Graphics) and am experiencing terrible latency when running the Citrix desktop... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to Citrix support for further help... View Post |
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I'm using Galaxybook3 Ultra and it's been not turned on even though the battery is fully charged. LED is green light when I put the charger... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That is strange how your laptop will not turn on. I would recomme... View Post |
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Hello, I have the problem that after the most recent BIOS update of my Galaxy Book 3 it does not power up when opening the lid anymore. Does... View Post 
Samsung_Moderator
After searching around more the setting may have been hidden, I would be unable to speculate if it w... View Post |
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Update received the laptop back. Instead of fixing the issues, the repair center turned the features off. No finger printer sensor, no facial... View Post
userybysXnPLxA
I have read your response. In none of the advertisements or discrptions that( I seen) for the book 4... View Post |
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Hello, all! I have recently purchased a 16" Galaxy Book4 Pro in the US with model number NP960XGK-KG1US. I have had to take this model of... View Post 
Members_EFWnnfa
It appears that disabling fastboot in the Windows 11 Control Panel resolves this issue. I'm still th... View Post |
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I have enabled "startup when lid is opened" in Samsung settings. However, this feature no longer works after a recent BIOS update that... View Post |
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Any suggestions on the best settings to achieve the longest battery life in a single full charge? Thank you View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the information below. 1. Reduce the num... View Post |
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We have issues with Zoom and Galaxy book2 360. When we use 'Test Speaker' with Zoom app, it does not give any audio. Other app audio is... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to zoom support directly for this ... View Post |
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My device will not start up. Does anyone have any tips on what I can do to get it to fire up? I've already opened it and disconnected the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If you are able to the only option that may work would be to try ... View Post |
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I traded my s8 ultra for the book 4 pro 360. Right now it was a mistake. I am in the Samsung ecosystem watch, phone, monitor, tablet, tv, now... View Post
userybysXnPLxA
UPDATE: I reached out to Samsung about returning the laptop. I was told even though I just purchased... View Post |
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I am trying to install ubuntu using usb boot in my galaxy notebook 2, setup starts but black screen comes and looks like laptop is turned off even... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately we would be unable to assist with the help of insta... View Post |
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So I've had a weird issue with my laptop the past couple weeks. I cannot find the correct files for the REALTEK AUDIO DRIVER, and when I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend download the drivers directly from intel, they ... View Post |
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I bought a Samsung Book a year and a half ago, everything was working fine and up to date then suddenly when rebooting the computer on start up it... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Since the device is not going to a bios screen you may be unable ... View Post |
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Hi guys, I have a Galaxy phone and a Galaxy tablet. I am thinking about buying a Galaxy Book to form a ecosystem to help with my... View Post |
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Hi, for weeks now both the Samsung US & Samsung Canada websites state that the Windows 11 Pro variant of the Galaxy Book 4 Pro 360 is COMING... View Post 
AdeptMaven
The Book 4 series is already available with windows 11 pro but you have to go to their business page... View Post |
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The volume on my Galaxy Book 3 is still low, even when I have turned the volume all the way up. Does anyone have any suggestions? Thank you in... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the steps in the following link to help:... View Post |
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My Samsung Galaxy Book Pro x360 Laptop is heating from the bottom, and the fan is running at full speed on my common uses, such as Chrome and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! From the description you have put it doesn't seem like it is over... View Post |
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I have a Samsung np960qfg laptop and I just bought it. After turning on the Samsung logo, it is displayed, then it turns off and this happens... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If the information from @cafyon does not help then this will be s... View Post |
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I've been using my Galaxy Book3 Ultra for quite some time (I bought this laptop very soon after it was first available) and Windows Hello has... View Post
Samsung_Moderator
Since the information did not help the next step would be to do a complete factory reset to fix this... View Post |
