I just got the new Samsung Book5 Pro 360 less than a week ago, and since getting It I have had repeated issues with logging into a secure wifi network for the first time.
I am running Windows 11 Home, version 24H2. The laptop specs are what's on the Samsung website. It runs an Intel(R) Wi-Fi 7 BE201 320MHz network adapter. The current driver version is 23.80.1.3 after letting the device manager update it for me after a rollback. I have gone through different driver versions trying things out.
I've had this problem at home and at different hospitals with different networks where I work. The couple times I joined a public network at my hospitals while I troubleshooted the secure networks, my laptop joined the public ones without issue. My phone has been connected to the secure networks that I'm trying to join, so the problem is not the network at home or at the hospitals. I have done various troubleshooting steps to eventually connect to each network, including trying to update my network adapter driver, uninstalling the adapter entirely and letting windows update reinstall it, manually installing the latest driver from the Intel website for my network adapter, rolling back to an older driver version and then reinstalling a new one automatically through device manager. I've tried turning my wifi on and off and restarting my computer during these issues. One of the times, after updating my network adapter again without success, I was able to connect after simply restarting my computer. I have also tried flushing DNS and resetting TCP/IP. I have tried disabling IPv6 in network connections.
I Have had success with different permutations of the above troubleshooting steps. Sometimes one thing would work but later would not and I had to try something else. ONce I have connected to the secure network, I have not had issues, but if I select to forget the network (as a test) and then try to rejoin it, I run into the issue again and need to go through troubleshooting steps. I get the error message, "can't connect to this network." I'm just tired of it happening every time I try to join a secure network for the first time, and clearly something is wrong with this brand new laptop. I just don't know if it is a software issue that I can fix and just haven't figured out yet or if it is a hardware issue and I need a replacement.
Also, I'm not sure what speeds to expect from the WiFi on this laptop, but I have over 1100 Mbps coming into my home modem/router, and through my 5 GHz band, I'm only getting about 250 Mbps download and 20 Mbps upload to the laptop. That seems very low to me, especially since my phone (Samsung Galaxy S23 Ultra) is getting download speeds of 528 Mbps on the same band at the time of writing this.
I would greatly appreciate anyone's thoughts and whether you have seen this before. I'm trying to avoid sending my laptop back if I'm able to fix it myself in order to minimize disruptions with work.
Unfortunately no. Since writing the post, I returned the computer and bought another Book5 Pro, hoping the first laptop simply had a hardware issue. But I had the same wifi issues with the second laptop. I bought both directly from Samsung. So now I've returned the second laptop, and I switched to a Lenovo, which does not have the wifi issues. Maybe Samsung will figure it out and make changes to future Book5 Pros that they manufacture, but there seems to be a major software issue on their end. I decided to move on to a different brand...
It sounds like youāve already tried a lot of troubleshooting steps, but it could be a driver or compatibility issue with the Intel Wi-Fi 7 adapter. Iād recommend trying to uninstall the current Wi-Fi driver completely and reinstalling the one from Samsung's official support page, as it might be optimized for your laptop. Also, the Wi-Fi speed issue could be related to signal interference or a setting, so double-check your router settings and make sure you're connected to the 5GHz band properly.
Thank you for responding. I returned the laptop a while ago and now have a Lenovo that works perfectly. I did try uninstalling the network adapter driver and reinstalling through Windows update, uninstalling and reinstalling manually through the latest driver from the Intel website, rolling back to a previous version, and none of that worked. I didn't attempt downloading any drivers for the network adapter from the Samsung website because the support page from Samsung says this, "Devices or components made by manufacturers other than Samsung may offer drivers directly from their site."
