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Original topic:

Confiscated by Airline for overheat and not staying shut off

(Topic created: 04-14-2022 06:34 AM)
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user8LVoooejnd
Constellation
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Computers

I bought 

Galaxy Book Pro 360, 13", 512GB, Mystic Bronze

On June 12, 2021.

Last night AMERICAN AIRLINES had to put my Book Pro in a fireproof bag on a flight! It would not stay shut off -- kept turning itself on -- and got so hot it that it was only touchable with gloves. When I got off the plane, 2 airline security people showed me it still would not turn off and was hot as fire. They said they were flying my Book Pro from Phoenix where I arrived to Dallas the AA main office for analysis. I am without my less than 1 year old Book Pro. Help.

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing with your Galaxy book Pro overheating and I certainly understand your concern with the situation. I would be happy to assist you further. Can you please send me the following information in a private message: https://bit.ly/3fbRevo This will allow us to assist you with the best possible resolution for the symptoms you are experiencing.

 

Full Name:

Physical address (including city, state, and zip code):

Email Address:

Best Contact Number:

Alternate Telephone Number: (If Available)

 

Also the model and serial number if you have it available.

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing with your Galaxy book Pro overheating and I certainly understand your concern with the situation. I would be happy to assist you further. Can you please send me the following information in a private message: https://bit.ly/3fbRevo This will allow us to assist you with the best possible resolution for the symptoms you are experiencing.

 

Full Name:

Physical address (including city, state, and zip code):

Email Address:

Best Contact Number:

Alternate Telephone Number: (If Available)

 

Also the model and serial number if you have it available.

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Reply