Original topic:

Galaxy Book 4 360 Care Plus Plan Purchase Date Wrong

(Topic created: 10-05-2024 12:32 PM)
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Tinman8
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Trying to buy the Samsung care plus plan, but the purchase date says 01/01/1900 even though I bought it 09/28/2024. How do I fix that? 

12 Replies
SenseiKayJayy
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Thats insane. Lol 1900. We wasn't born yet. I would try to reach out to a tech support team and see if they can fix it
Tinman8
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I tried and I can't get ahold of anyone even though it says 24 hr support. As of now I have to wait till Monday or find an answer from someone up here. I thought about just going ahead and buying it, but even Google ai said talk to support because it covers 2 years from purchase date. So 1902. **bleep**.
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SenseiKayJayy
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Hmmm where did you buy the book from? idk why samsung is lacking on support latelty. I'll see if i can find a number
Tinman8
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I bought it directly from the Samsung Shop app. I bought the Samsung Care+ for 4 devices about 2 hours before I purchased the laptop. Turns out, since the care+ didn't register under my account yet, it didn't cover my laptop purchase. Which is complete šŸ’©
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SenseiKayJayy
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Awee thats šŸ’©. Sheesh. So you gotta go through this hassle. They got to switch it over.
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realaud
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Samsung wasn't even in business in 1902. It's probably just a coding glitch which would populate correctly upon purchase completion. But you would most likely be better off calling a live person (as if they exist anymore) to get confirmation.
Tinman8
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That's my plan
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SenseiKayJayy
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I know šŸ˜‚ that was definitely a glitch
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meself
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Just my thought or idea in your Samsung account under devices it should be showing the purchase date and serial number etc if bought already as for a new purchase that is odd try there chat
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