Hello! Thank you for reaching out! I would recommend doing a factory reset on the laptop as an update issue may have occurred or the possibility that an interruption happened while the bios update was happening could have caused this, but I cannot be 100% certain without having the laptop myself.
You should be able to perform a factory reset by using the information in the following link: https://www.samsung.com/us/support/answer/ANS00062948/.
If this does not help then service will be required, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.