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Galaxy Book2 360 dying faster than it charges

(Topic created: 4 weeks ago)
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kta6
Asteroid
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the laptop is discharging faster than its charging. initially i thought it was the charger, so i bought a replacement but that didn't charge any faster. i bought another one with the same result. any help would be greatly appreciated, thanks!

Galaxy Book2 360
NP730QED-KA2US
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GaryB82
Galactic Samsung Care Ambassador
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Sounds like the battery could be going bad and not holding a charge. I would suggest contacting support and having the battery tested
https://www.samsung.com/us/support/contact/


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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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GaryB82
Galactic Samsung Care Ambassador
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Computers
Sounds like the battery could be going bad and not holding a charge. I would suggest contacting support and having the battery tested
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


kta6
Asteroid
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Computers
Thank you very much!