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Original topic:

Samsung Galaxy Book2 Pro 360 shut down and won't turn on or charge

(Topic created: 10-10-2023 04:59 PM)
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Jeffrey2wo
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I was transferring things from my SD card (in the laptop) to my phone. When I went I unplugged my phone, then went to plug in my laptop, it shut down completely. I think I may have plugged the other end of the usbC port into the laptop before unplugging the other port first. Now when I plug the laptop to a charger, the led light does not even show any color, and holding the power button does nothing. Almost like it's bricked now. 

I first purchased it 3 Aug, 2022. Worked perfectly until the end of 10 Oct, 2023. Charger works perfectly fine on any other device. 

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user_ams007
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I am sure what exactly happened but at this point I believe that you contact Samsung support directly to see if they can help you resolve the issue with your Galaxy book, please contact them at the number listed 18663719501

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user_ams007
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Try Press and hold the Volume down button and Power button at the same time for about 10 seconds. And see if that works,
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Jeffrey2wo
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Nothing still 🥲
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Solution
user_ams007
Samsung Care Ambassador
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I am sure what exactly happened but at this point I believe that you contact Samsung support directly to see if they can help you resolve the issue with your Galaxy book, please contact them at the number listed 18663719501