Original topic:

Galaxy Book4 Edge boots to black screen

(Topic created: Friday)
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gbasden
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Hi!

I've got a weird issue that I think had to be driver related. My Book4 Edge worked fine out of the box for about two weeks, but then suddenly would boot to a black screen. I can see the Samsung logo as it loads the bios, but then nothing. I troubleshot the best I could, but didn't find a solution so I reset it. Again, it worked fine for about two weeks, then the same issue cropped up. Is anyone else seeing this problem?

Thanks!

Glenn

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snapdragonqc
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how do you "reset it?"

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gbasden
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If you get the black screen, you can follow the instructions here - 

Samsung PC has a blank or black screen

By interrupting the boot sequence, you can get into the recovery menu. From there, one of the options is to reset the machine and basically reload Windows from scratch. If Windows is reloaded, it works fine... for awhile.

 

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Mighty-Pants
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I've got a Galaxy Book4 last week and mine is already showing this same problem, every now and then it boots to a black screen, sometimes just showing the cursor,  sometimes just the black screen. Doesn't matter if I turn it off and back on, or use the commands given in other threads, it will just boot up whenever it feels like it.

Most likely turning this in and getting a lenovo or something.

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