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Galaxy3 360 not charging

(Topic created: 12-02-2023 05:33 AM)
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ChocTeapot17
Astronaut
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Computers

Hi

My Galaxy3 360 laptop doesn't appear to be charging. I've not let the battery run out, I've used the charger supplied, tried other sockets, and have tried other USB C to USB C cables. It doesn't charge when on or off. Drivers are up to date. I've tried other plugs to no avail. 

Are there any other steps I can take?

Thanks

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! I see how this can be frustrating with your laptop not charging. Since this is occurring I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/. If this does not help then this will require service. Depending on your warranty you will have a couple of options.  

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800-726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! I see how this can be frustrating with your laptop not charging. Since this is occurring I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/. If this does not help then this will require service. Depending on your warranty you will have a couple of options.  

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800-726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/