My Galaxy3 360 laptop doesn't appear to be charging. I've not let the battery run out, I've used the charger supplied, tried other sockets, and have tried other USB C to USB C cables. It doesn't charge when on or off. Drivers are up to date. I've tried other plugs to no avail.
Hello! Thank you for reaching out! I see how this can be frustrating with your laptop not charging. Since this is occurring I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/. If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800-726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I see how this can be frustrating with your laptop not charging. Since this is occurring I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209064/. If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800-726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
