My screen turns black at random times. The system is fully operational in the background when this happens. For example, if I have a video playing, you still hear the video playing. The screen is completely unresponsive. This happens several times per day.
The "quick-fix" I do to "solve" this is to close the lid and open it, this makes the screen turn back on. Very annoying and I can't find a solution. Could there be a faulty product and I need to return it?
Hello, Thank you for reaching out. I understand your concern when the computer keeps randomly going blank. We recommend performing some basic troubleshooting list below:
1) checking your power cord and 2) ensuring the device software is up-to-date (https://www.samsung.com/us/support/downloads/). I also recommend if the device continues to go blank, to have it evaluated by an authorized technician. You can use one of the contact methods listed below if the device is within warranty for service options through Samsung or contact a provider directly using this service link- https://www.samsung.com/us/support/service/.
Hello, Thank you for reaching out. I understand your concern when the computer keeps randomly going blank. We recommend performing some basic troubleshooting list below:
1) checking your power cord and 2) ensuring the device software is up-to-date (https://www.samsung.com/us/support/downloads/). I also recommend if the device continues to go blank, to have it evaluated by an authorized technician. You can use one of the contact methods listed below if the device is within warranty for service options through Samsung or contact a provider directly using this service link- https://www.samsung.com/us/support/service/.
