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Original topic:

GalaxyBook2 Pro 360 13" screen randomly turns black

(Topic created: 10-12-2022 06:20 AM)
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nordic01
Constellation
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Computers

My screen turns black at random times. The system is fully operational in the background when this happens. For example, if I have a video playing, you still hear the video playing. The screen is completely unresponsive. This happens several times per day.

The "quick-fix" I do to "solve" this is to close the lid and open it, this makes the screen turn back on. Very annoying and I can't find a solution. Could there be a faulty product and I need to return it?

Thanks a bunch if you have any input on this.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello, Thank you for reaching out. I understand your concern when the computer keeps randomly going blank. We recommend performing some basic troubleshooting list below:

1) checking your power cord and 2) ensuring the device software is up-to-date (https://www.samsung.com/us/support/downloads/).
I also recommend if the device continues to go blank, to have it evaluated by an authorized technician. You can use one of the contact methods listed below if the device is within warranty for service options through Samsung or contact a provider directly using this service link- https://www.samsung.com/us/support/service/

Contact methods available:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello, Thank you for reaching out. I understand your concern when the computer keeps randomly going blank. We recommend performing some basic troubleshooting list below:

1) checking your power cord and 2) ensuring the device software is up-to-date (https://www.samsung.com/us/support/downloads/).
I also recommend if the device continues to go blank, to have it evaluated by an authorized technician. You can use one of the contact methods listed below if the device is within warranty for service options through Samsung or contact a provider directly using this service link- https://www.samsung.com/us/support/service/

Contact methods available:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.