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Samsung Notebook 9 Black display when using pen

(Topic created on: 2/4/21 2:54 PM)
userxlusPYHmY6
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I've been using a Samsung Notebook 9 for about a year now and one occurring problem is that when I'm using the pen on the screen at a random time the screen will just turn black. Sometimes it will come back on its own but most of the time I have to do a force shutdown for my computer to work again. It's really annoying when I'm doing school work with the pen and the screen just randomly cuts off. Please help me so I can continue doing schoolwork with no issues.

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SamsungLou
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I am sorry to hear about this. Please be certain to run both the Microsoft Update and the Samsung Update applications, then restart the PC to see if this will clear up your issues.


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SamsungLou
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I am sorry to hear about this. Please be certain to run both the Microsoft Update and the Samsung Update applications, then restart the PC to see if this will clear up your issues.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userxlusPYHmY6
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I just did that so I'm a wait a week or two to see if it worked
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SamsungBri
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Sounds good. Keep us posted.


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userxlusPYHmY6
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I haven’t had any problems with it yet. Thanks for helping me.
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SamsungLou
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You are most welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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