My the fan on my galaxy book pro doesn't turn fully on or off anymore. Instead it starts up for one second, stops, stops for one second, and then starts up again for one second endlessly. It does this for an hour or more and it is incredibly annoying. I tried updating drivers which did nothing. I need this computer for work on Monday.
Hello! Thank you for reaching out! I understand how this can be frustrating with your laptop fan turning off and on. Since this is occurring I would recommend trying the steps in the following link (https://www.samsung.com/us/support/troubleshooting/TSG01109648/). If this does not help then this will require service. Depending on your warranty you have a couple of options:
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
