Original topic:

Problem with loading computer Problem with fingerprint sensor

(Topic created: 02-15-2024 11:58 AM)
Yosef Yafe

Problem 1: the computer does not charge up to 100% [I used an original Samsung charger] but every time the computer fails to charge up to 100% sometimes it charges up to 90% and sometimes up to 87% and sometimes up to 89%
And in Samsung's settings, the protect battery function, which limits up to 85%, is not activated
Problem 2: the fingerprint sensor does not work. Even after I did a complete reset to Windows, these problems still did not go away

1 Reply
Community Manager
Community Manager

Hello! Thank you for reaching out! I see how this can be frustrating with your laptop having these issues. This is something that will require service. Depending on your warranty you will have a couple of options. 


- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.