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Samsung customer support is garbage

(Topic created: 12-31-2021 05:27 PM)
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jessicamicanko
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I bought a galaxy book pro 360 back around august the screen cracked within a month then by December it stopped powering on. I submitted a repair request and mailed it in. Its been fixed since December 8th and hasn't been mailed back to me and every time I contact Samsung about I'm given the same bs answer repair is completed it will be mailed back to you soon. I didn't spend 1300$ on a computer to not be able to use it and then have the company I bought it from steal it from me. Highly do not recommend buying any Samsung products. I certainly won't ever again.

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jessicamicanko
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#galaxybookpro360
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Anonymous
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Good evening. I understand that a delay in getting your repaired device can be frustrating. As this is a damage claim, I recommend contacting the Samsung Care+ team directly at 866-371-9501 for assistance with your case.

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jessicamicanko
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I have several times.
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jessicamicanko
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Thanks Samsung Lou for proving my point 😂