Everyday transparent circles appear with all browsers. Web pages change by themselves without mouse of touchpad input from me. I've seen similar posts but no suggestions. This happens when the screen is opened or closed in any amount. I have a Samsung - Galaxy Book Pro 360 15.6" AMOLED Touch-Screen Laptop - Intel Evo Platform Core i7 - 16GB Memory - 1TB SSD.
Any help will be appreciated. This is driving me crazy.
Hello @ slmcpa1962! Thank you for reaching out! I would recommend trying the following:
First you can try disabling the touchscreen by going to the start menu and typing Device manager then once there going to the Human interface devices menu then look for HID-compliant touch screen then disabling it from there to see if this still occurs.
If it still occurs please go to settings > Devices > Touchpad and try disabling gestures and try reducing the sensitivity. If none of this helps then service will be required. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello @ slmcpa1962! Thank you for reaching out! I would recommend trying the following:
First you can try disabling the touchscreen by going to the start menu and typing Device manager then once there going to the Human interface devices menu then look for HID-compliant touch screen then disabling it from there to see if this still occurs.
If it still occurs please go to settings > Devices > Touchpad and try disabling gestures and try reducing the sensitivity. If none of this helps then service will be required. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
