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WIFI DEVICE disappeared (not signal/connection) on Galaxy Book Go (ARM) Model np345xla

(Topic created: 01-25-2024 01:07 AM)
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Knockinthepark
Astronaut
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Computers

Hi,

On Windows 11, the WIFI device disappeared entirely, and with it, any internet connectivity.

There is no WIFI device showing up in "Device Manager" anymore.

Trying to get drivers via another PC using "Samsung Update" for this model number does not work as no results are showing. Reboot and Windows 11 Troubleshooters have been run already.

Please help out.

Thanks

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! I see how this can be frustrating with your Wi-Fi not working. I would recommend in the device manager click view and show hidden devices to see if you can see it there. And you can also look at other devices to see what shows up there as it may show up as an unknown device. And should be able to update it from there. 

 

If none of this helps then this will require service. Depending on your warranty you will have a couple of options. 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! I see how this can be frustrating with your Wi-Fi not working. I would recommend in the device manager click view and show hidden devices to see if you can see it there. And you can also look at other devices to see what shows up there as it may show up as an unknown device. And should be able to update it from there. 

 

If none of this helps then this will require service. Depending on your warranty you will have a couple of options. 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.