I've been having issues with BT and wifi. BT is incredibly unstable and wifi will not turn on. I'm positive it's related to the 6.1.1 update. Phone was not dropped and no new apps installed.
I've done all the troubleshooting steps except factory reset. Cleared cache, tried in safe mode, reset BT and wifi setting, etc. The final step is a factory reset.
In the case of a suspected software issue, can anyone tell me the exact benefit of doing a factory reset after all troubleshooting steps? Not general comments. Exact benefit. I've swapped many phones and know how to do a restore after a reset. It's just a pain. I don't want to do this simply because it's in a non-technical person's troubleshooting script if there is no clear expected benefit. Because to me, clearing cache and resetting the bt/wifi network settings did exactly what a factory reset will do.
