So, less than two months and my Galaxy Flip 5 broke right down the crease. I actually heard it happen and then there was a thick black line right down the middle and the screen kept glitching and is unusable. I opened it a few more times to see if the creek was any diffent and on the last flip the screen was black, so it became worse every time I opened it. I am sending it in to Samsung but I don’t think I should have to keep this phone which is obviously prone to this problem and it’s not whether it will break in the middle but when. My last phone was a Galaxy Note 20 Ultra that lasted well over three years until I left it in my hot car on a hot day and the back glass shattered and the screen went black but the phone still worked. I am just concerned that I will get the Galaxy Flip 5 back and it will break again at some point and I will have to use my super crapy emergency phone again and it is not a great experience.
When I send in my Flip 5 to Samsung I will be including this writing, but I highly doubt they care what I think.
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
