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‎04-24-2023
10:01 AM
(Last edited
‎04-24-2023
02:48 PM
by
SamsungRei
) in
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‎04-24-2023 02:47 PM in
Fold & Flip PhonesHello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/
If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
![Community Manager Community Manager](/i/rank_icons/admin.gif)
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‎04-24-2023 02:47 PM in
Fold & Flip PhonesHello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/
If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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