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Original topic:

Fold 4, wifi won't connect

(Topic created: 07-06-2024 02:15 AM)
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useryIU8BScQjv
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After latest update my wifi will not connect at home. Tried everything, resets, airplane mode. Have not done factory reset.
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Have you tried resetting the wifi router? Just a thought. If the update somehow broke the wifi connection and the phone troubleshooting didn't help, maybe trying from the router side may. Good luck.
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useryIU8BScQjv
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Yeah, few times, thank you
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SammyNerd83
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Have you tried a wifi and Bluetooth settings reset? You can find it in settings>general management>reset>reset Bluetooth and wifi settings.
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useryIU8BScQjv
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Yes, thank you. Still nothing.
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SammyNerd83
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Try the testing available in this ( Samsung members) app. It's entirely possible (unlikely) but possible that there is something wrong with on of the antennas in your phone? Do you have insurance? Also if you want to, the fold 6 gets announced in 4 days. Do the preregistration on the pre-order. Just in case y you decide to do the pre-order
useryIU8BScQjv
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Yeah, did the wifi test here...test ok, but no signal
SammyNerd83
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Okay yeah, that probably does mean there's something wrong with either the antenna that deals with Wi-Fi or maybe the chip that deals with wi-fi. You'll either need to get it repaired, replaced, or get a new one. It just depends what you want to spend. Whether or not you have insurance. And or whether you're interested in getting the full six when it releases. Definitely do that pre-registration even if you decide not to do the pre-order.
useryIU8BScQjv
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Wife's samsung is good, mine doesn't pick up any wifi 20240706_075802_1000023776_1720267085.jpg1720267441316.jpg1720267441354.jpg
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Solution
Samsung_Moderator
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Hello, Welcome to the Community. We understand how frustrating it is when your phone is unable to connect to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 
When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/

Samsung provides two options for service.

1. Local service center locations: https://www.samsung.com/us/support/service/

2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.

 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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