Original topic:

Galaxy Z Fold 3 unable to connect to network

(Topic created: 01-28-2022 07:44 PM)
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pinga1
Cosmic Ray
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Fold & Flip Phones
New update killed my fold z 3 no network 
T'-moble store said the pass week hundreds of people coming in: stores " because network crashed. It not the carrier problem the new update to messing up our device Samsung is aware of it and there keeping us in the dark ..... a rep from Samsung over the phone as well said " many " customers car calling 
But Samsung can't Honor the 1 year warranty 
SMH I bought my phone directly from Samsung thinking it was best choice 
Sorry to say I thought I would never say this but I think I'm switching to APPLE I never had a APPLE product before maybe there better on the warranty and there phone crashing from a messed up faulty crappie update that no good 
4 Replies
Dsmith74
Constellation
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Fold & Flip Phones
Same with my girlfriends s21 bought it from Samsung direct and January update bricked the phone
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useriV0KWOhJHv
Asteroid
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Fold & Flip Phones
Having same issue with not detecting sim card, therefore no network service. I have galaxy note20 ultra with AT&T service. Keep checking here hoping for answers or a solution.
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pinga1
Cosmic Ray
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Fold & Flip Phones

I lost hope unbreak it messed up my software now samsung don't want to take it back for warranty exchange or fix the problem well z fold 3 is my last samsung device I'm buying BOYCOTT SAMSUNG WE PAY 2000 FOR PHONE

Solution
SamsungRei
Community Manager
Community Manager
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Fold & Flip Phones

Hello, I understand how frustrating it is when you are unable to connect to your service provider's network. If you are unable to connect to your provider's network, try the troubleshooting steps here: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

We also recommend submitting an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



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