Original topic:

Galaxy fold 6, issues with phone calls on android auto

(Topic created: 4 weeks ago)
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alitech
Asteroid
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I have been speaking to samsung support and they have no clue how to fix this problem

My fold 6 has issues with calls over android auto. Android auto works fine with all other audio, navigation, assistant, music etc, everything works apart from phone calls. 

All I hear is distortion over phone calls with android auto. When I switch to speaker during calls, it works fine and I can hear them and the other party can here me, but when I switch back to bluetooth over android auto, loud jarring distortion and static can be heard when someone is speaking or when the phone is ringing. This is a very strange thing and only started happening once I moved everything over to the fold 6 last week. 

Here is a post that relates to my issue https://support.google.com/androidauto/thread/257818721/cannot-make-or-receive-phone-calls-over-blue...

Samsung are not sure what the cause it, its a built in google app and I have disabled it, re-enabled it, updated it, newest firmware etc etc last installed yesterday, still same issue. 

I have deleted the bluetooth connections and re connected to the android auto in my car. Its not working still. 

I am at my wits end with all this. 

I need help and no one to help me, samsung as just asking me to go into a walk in center where I wont be able to show the issue as it only happens in the car. 

My fold 5 works like fully and iphone carplay works fully in the same car, just this fold 6 has issues. 

What could be the fix?


SAMSUNG IF YOU ARE READING THIS YOU NEED TO FIX THIS.

19 Replies
alitech
Asteroid
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Hello

 

Where is the adapt sound option? On y our Galaxy Fold 6 or the car screen?

 

because what is offered on the car screen can be different for everyone. 

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oleetal
Constellation
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Fold & Flip Phones

In the settings, search Equalizer.

I'd turn off all the settings under that category.

Let me know if that does the trick for you

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Members_8fe3OGL
Constellation
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Fold & Flip Phones

 

I am in the same situation. I am frustrated and makes me want to return this phone and get a different one. 

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oleetal
Constellation
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Did you try my solution?

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alitech
Asteroid
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Your solution does not work

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oleetal
Constellation
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Did you turn off all the settings? After unpairing from the car?

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alitech
Asteroid
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The settings were all off to begin with. Only balanced audio in equalizer, which cannot be switched off. 

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oleetal
Constellation
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Hmmm, maybe the unpairing did it?

I'm sure it's a settings thing.

I wonder what would happen if you do a factory reset but no restoring. If it persists.

It's crappy, but it'll keep you with your phone 

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user0AenNcR6jb
Constellation
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Same problem.

Was fixed alone from September but again today  same story.

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user0AenNcR6jb
Constellation
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Sorry.

I was connected on other car with android auto and not a problem.and after connected on my car and the problem was finished.

But today start again.

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