userunFp95LUct
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08-05-2023 06:49 AM in
Fold & Flip Phones
The Keep screen on while viewing option is not working. I toggled the option on but screen keeps turning off when looking at it. Any ideas on how to fix this?
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Solution
VerbumVeritum
Galactic Samsung Care Ambassador
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08-07-2023 05:36 PM in
Fold & Flip Phones@userunFp95LUct Does this problem still occur when you place the phone into Safe Mode? From the power menu, press + hold power down until the Safe Mode option appears. If it happens with the phone in Safe Mode, there is a 3rd party app interfering with this function.
userunFp95LUct
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08-07-2023 06:54 PM in
Fold & Flip Phones
Thanks. How would i know which app is causing it?
VerbumVeritum
Galactic Samsung Care Ambassador
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08-07-2023 07:02 PM in
Fold & Flip Phones@userunFp95LUct It would likely be an app with camera access.