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Original topic:

Missing features on a Unlocked Galaxy Z Fold 4

(Topic created: 09-08-2022 08:20 PM)
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BigH1985
Cosmic Ray
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I have an unlocked Fold 4 using Verizon. On my Verizon account it just shows a blank phone. It doesn't show a picture and I'm missing a couple features. Does anyone have any idea why? I have two other unlocked iPhones on the account without any issues? 

 

 

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GaryB82
Epic Samsung Care Ambassador
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You would need to talk to Verizon about this


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GaryB82
Epic Samsung Care Ambassador
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You would need to talk to Verizon about this


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Scf
Galaxy
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I have the same issue, I bought my unlocked S22 Ultra directly from Samsung, and in my account it shows a generic picture, and I don't have RCS chat features anymore. When I called my carrier about it, they told me that certain features and functions are carrier-specific and aren't "compatible" with phones purchased outside of the carrier. Very annoying.
usermzeJaY3BsM
Black Hole
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Samsung has no control over what your carrier shows for your device.  Talk to Verizon, and ask them about this.  I am on AT&T and have a S22 Ultra, and there is a blank device on my account page, I called them (AT&T to fix it, but it is still not showing up, you may just have to live with it.

 

 

 

 

 

 

 

 

 

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