I have an unlocked Fold 4 using Verizon. On my Verizon account it just shows a blank phone. It doesn't show a picture and I'm missing a couple features. Does anyone have any idea why? I have two other unlocked iPhones on the account without any issues?
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I have the same issue, I bought my unlocked S22 Ultra directly from Samsung, and in my account it shows a generic picture, and I don't have RCS chat features anymore. When I called my carrier about it, they told me that certain features and functions are carrier-specific and aren't "compatible" with phones purchased outside of the carrier. Very annoying.
Samsung has no control over what your carrier shows for your device. Talk to Verizon, and ask them about this. I am on AT&T and have a S22 Ultra, and there is a blank device on my account page, I called them (AT&T to fix it, but it is still not showing up, you may just have to live with it.
