Original topic:

Network no longer works after update z fold

(Topic created: yesterday)
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Ak6
Astronaut
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Fold & Flip Phones

Phone: Galaxy Z fold 5 Unlocked verison bought in Uk
Carrier: o2

Sim slots tested: Physical sim and eSim
Affects: Calls, messages and mobile data is unusable
Issue:
After System Update the phone is showing emergency calls only or No service.
Tested scenarios:
1. Changed physical sim
2. Converted to eSim.
3. Did factory reset device 4 times 
4. wipe cache partition

5. Did warrenty repair 

They found nothing wrong with the phone. 

It works with ee but 3 and O2 it doesn't work. This started a week ago, had the phone since November 2024 and was working perfectly.

 

  • If I put the WiFi on it works if I turn it off it stops working.

I have spoken to Samsung 3 times and spoken to my carrier a number of times. The sim works in my s22 ultra but not the z fold 5. 

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LongHiker
Galactic Samsung Care Ambassador
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Fold & Flip Phones

@Ak6 Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

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