JUMP TO SOLUTION Solved

Original topic:

Power button overheating, dropping service and calls

(Topic created: 12-16-2023 05:41 PM)
3395 Views
userqoQBtEl39a
Constellation
Options
Fold & Flip Phones

This morning, my phone began a new update. I noticed my power button has been obe4heating after that. But I've also had issues with calls dropping and not having service at all at random times. I have tried everything, I restarted my phone, I cleaned out my phone, I checked for other updates, I went to settings and did test on it, even turned it off for 3 hours, and nothing has changed. I've has this phone for a year, and never experienced anything like this before. My phone is well taken care off, not even a scratch on it. Never dropped it in water or anything in that sense. With that said, it sounds like the phone is having a recall issues after 5he update and I'm the only user with this use. We should be able to get this covered with a warranty. 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We are sorry to hear you are experiencing problems after an update. It can be concerning for the phone to overheat at the power button, and frustrating to have no service at times.

It is possible that the phone searching for the network could be the cause of the overheating. Luckily, there are several troubleshooting steps you can try to get the phone working correctly again.

1. You said the phone updated before these concerns began. After updating the phone, we recommend clearing the cache partition, and selecting the repair apps option under the recovery menu. This will help clear out any corrupt files without deleting your data. Follow these steps:

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

2. For issues connecting to the mobile network, check out the following steps. https://www.samsung.com/us/support/troubleshooting/TSG01212956/

3. Here are some additional steps to help with those dropped calls.

https://www.samsung.com/us/support/troubleshooting/TSG01001240/

4. You can find helpful tips in the following article for keep the phone at its optimal temperature. https://www.samsung.com/us/support/answer/ANS00076952/

If you continue to experience concerns with the phone after completing all troubleshooting, we recommend having the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/  or by contacting customer support at 1-800-726-7864. 

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

View solution in context

0 Likes
Reply
5 Replies
whatsername
Cosmic Ray
Options
Fold & Flip Phones
are there any error codes shown? it might be a service provider issue or maybe the update is bugged. try taking out and placing back in the sim, i dont know how itd help other then giving it a hard reset. i hope this helped
0 Likes
Reply
JRbowling1997
Nebula
Options
Fold & Flip Phones
On the Samsung members app.. go to support then phone diagnosis. Then do the tests
0 Likes
Reply
cindririco
Asteroid
Options
Fold & Flip Phones
After this update, the button to see and force closes opened apps won't work. When pressed it send me back to current opened app.
0 Likes
Reply
cindririco
Asteroid
Options
Fold & Flip Phones
Using this over a year now and I've never had this issue even with beta software
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We are sorry to hear you are experiencing problems after an update. It can be concerning for the phone to overheat at the power button, and frustrating to have no service at times.

It is possible that the phone searching for the network could be the cause of the overheating. Luckily, there are several troubleshooting steps you can try to get the phone working correctly again.

1. You said the phone updated before these concerns began. After updating the phone, we recommend clearing the cache partition, and selecting the repair apps option under the recovery menu. This will help clear out any corrupt files without deleting your data. Follow these steps:

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

2. For issues connecting to the mobile network, check out the following steps. https://www.samsung.com/us/support/troubleshooting/TSG01212956/

3. Here are some additional steps to help with those dropped calls.

https://www.samsung.com/us/support/troubleshooting/TSG01001240/

4. You can find helpful tips in the following article for keep the phone at its optimal temperature. https://www.samsung.com/us/support/answer/ANS00076952/

If you continue to experience concerns with the phone after completing all troubleshooting, we recommend having the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/  or by contacting customer support at 1-800-726-7864. 

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

0 Likes
Reply