Original topic:

Screen damage flip5

(Topic created: 04-29-2024 01:37 PM)
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Dijan317
Constellation
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Fold & Flip Phones

Hi team,

I bought the Samsung flip 5 phone through Amazon, now green dot came at the top of the screen after 2 days the touch is not worked and later on bubbles are coming from the inner screen & screen is changed to black 

Today I visited the Samsung Store, they were saying due to compression of the screen the screen is damaged and not falling under Warranty and I need to pay 300USD for replacing the screen.

And the best part of the discussion is Service guy is not able to recognise the model of the Flip phone and also he said phone is not having any screen protector šŸ˜…( which is inbuilt) 

I hope you resolve my issue 

 

1 Solution


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Solution
GaryB82
Galactic Samsung Care Ambassador
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Fold & Flip Phones
Sorry to say this but the only resolution is the have the screen replaced since they said it was damaged. You can use the link below
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


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1 Reply
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Fold & Flip Phones
Sorry to say this but the only resolution is the have the screen replaced since they said it was damaged. You can use the link below
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.