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12-15-2023 03:47 PM (Last edited 12-15-2023 05:20 PM ) in
Fold & Flip PhonesSolved! Go to Solution.
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12-18-2023 01:41 PM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is when you are unable to use Wi-Fi or Bluetooth on your phone.
There are several steps we recommend attempting to get these features working again.
1. Test the phone in safe mode. https://www.samsung.com/us/support/answer/ANS00062983/
2. Clear the cache partition and repair apps in the recovery menu.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
3. Reset the network settings. Settings>General Settings>Reset>Reset Network Settings. This will remove all Wi-Fi and Bluetooth connections, and you will need to reconnect to these services again.
4. If the Bluetooth and Wi-Fi will still not turn on, the next step would be a factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the Wi-Fi and Bluetooth will still not turn on after the reset, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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12-16-2023 07:51 PM in
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12-16-2023 07:52 PM in
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12-16-2023 07:57 PM in
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12-16-2023 07:54 PM in
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12-18-2023 01:41 PM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how frustrating it is when you are unable to use Wi-Fi or Bluetooth on your phone.
There are several steps we recommend attempting to get these features working again.
1. Test the phone in safe mode. https://www.samsung.com/us/support/answer/ANS00062983/
2. Clear the cache partition and repair apps in the recovery menu.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
3. Reset the network settings. Settings>General Settings>Reset>Reset Network Settings. This will remove all Wi-Fi and Bluetooth connections, and you will need to reconnect to these services again.
4. If the Bluetooth and Wi-Fi will still not turn on, the next step would be a factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the Wi-Fi and Bluetooth will still not turn on after the reset, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html